Frequently Asked Questions

Membership


Q.1) Why do I become a member?
If you are a travel agent/tour operator, then Hello Travel is the place for you. Here, you can get quality travel enquiries which you can first read and then purchase according to your preferences. The idea is that you, as a travel agent, should only pursue and pay for enquiries you think are worth your effort, time and money. In brief, by becoming a member, you can channelize your resources in a more planned manner.

Q.2) How do I become a registered member of your site?
Becoming a registered member of our site is a hassle free process. Go to the registration page and fill in your information. The details will be verified by us and thereafter you become our registered member.

Q.3) We have created an account in Hello travel. How much time does it take to get approval?
Once you have created an account in Hello Travel, you will get a verification call from our customer care executive within 48 hours (working hours). After your details have been verified, you become our registered member. However, please note that you cannot purchase enquiries by simply becoming our registered member, you need to purchase credits for the purpose. (Read details below)


Q.4) Are there any eligibility criteria for agents to get approval?
There is no eligibility criteria for agents to get approval. However, we do take care that only genuine travel agents become our member.

Q.5) Do I have to pay to become a member?
Membership is free of charge, however, you need to purchase credit package from us to buy enquiries. Without credits in your account, you will not be able to buy any enquiry.

Q.6) How to buy credits?What is the min. and max. amount that can be purchased?
Purchasing credits is easy. If you are a registered member, you can login to your account and click on the Buy Credits link. There, you can view details of the various credit packages available for purchase. For you convenience, we are also listing out the package details below.

Package Name	No. of Credits	Amount	Tax @ 10.30%	Total Amount	Validity Month(s)
Starter	50000	50000	5150	55150	12
Silver	110000	100000	10300	110300	12
Gold	225000	200000	20600	220600	12
Platinum	560000	500000	51500	551500	12

You can purchase any of the credit packages online or by payment of check or DD by following instructions given in the Buy Credits section

Q.7) I have purchased a credit package. When will the credits be displayed into my account?
The credit points will get reflected in your account with 48 working hours of the payment being cleared from the bank.


Q.8) What is the time frame of membership? Is it renewable? if yes, is it again free?
Membership is free and one time. You do not need to renew your membership. However, as stated above, you need credit points in your account to purchase enquiries. Hence, you will need to purchase credit packages every time your balance is close to finish to continue purchasing travel enquiries from Hello Travel.

Q.9) If we want to discontinue membership, what would be the actual charges levied?Is there a notice period?
You can choose to discontinue any time you like. However, a notification needs to be sent to us about your decision. Also a certain amount of administrative & service charges would be deducted from your credits in such a case.

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Account

Q.1) Can I have more than one account?
You have only one master account. Apart from this, you are allowed subuser accounts, the number of which will depend on your requirement and choice. Once, you become a member, you will gain access to your master account. This will be your main account through which you can create subuser accounts, purchase credit, allocate credit to subuser accounts and even monitor the activities of subuser accounts. Purchase and allocation of credit is not possible through subuser accounts. However, through subuser account, you can purchase enquiries.

Q.2) How do I create sub user account and allocate credits to them?
Creating sub user account and allocating credits to them is possible only through you master account. Sign in to Hello Travel through your master login id and password provided to you. Thereafter, click on the Create / Edit Users > Create new User. Fill in the required details and you have your sub user account ready.

To allocate credits to them, click on the Allocate Credits to Users link in your master account and the assign desired credits points to them.

You can also deactivate sub users and deallocate credit points from their account from the above mentioned two sections.

Q.3) How can I edit my profile? How can I change my password?
You can edit your account information by signing in to Hello Travel and then clicking on View / Edit Profile. Here you can edit your profile and change your account password as per your requirement.


Q.4) Is the information presented by me safe?
Yes, it is. Any sort of information provided by you would be safe with us. To know more about the security of your information, visit our Privacy Policy page.

Q.5) What if I forget my password?
Incase, you forget your password, just click on the Forgot Password link and follow instructions given. You will soon receive the password on your email id given at the time of registration.

Q.6) My account is deactivated? Why? How Can I activate it again?
If your account remains inactive for 30 days or more, we may deactivate your account. In order to activate your account, you will need to send a mail at helpdesk@hellotravel.com.

Q.7) I cannot login to my account. What should I do?
Please check that you are login id and password are correct. In case the problem persists, please put us mail at helpdesk@hellotravel.com.

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Purchase and Use
Q.1) What type of enquiries do you sell?
We sell all sorts of travel enquiries which include inbound, outbound, domestic and international enquiries.

Q.2) How do I purchase enquiries from Hello Travel?
If you are a member of Hello Travel and have credit points in your account, you can purchase any enquiry as per your requirement. The queries are displayed in the Home section of your account. Select the enquiry you would like to purchase and click on the Buy option to purchase it.
Please remember that you need to be signed in to your account to purchase enquiries.

Q.3) Please explain Normal Purchase and the procedure to buy enquiry on Normal mode.
Normal purchase is one of the two purchase options available with a travel agent for buying enquiries from Hello Travel. By selecting normal mode for purchasing enquiry, a travel agent agrees that a maximum of three other travel agent can purchase enquiry after him.
For purchasing enquiry on normal mode, just click on the buy option next to the query you have selected for purchase. You will be asked for a confirmation of purchase. Click yes to confirm your normal purchase.

Please note that an enquiry is sold to a maximum of four travel agent, so if you happen to be the third buyer, only one travel agent will be able to purchase the enquiry after you.


Q.4) Please explain Premium Purchase and the procedure for Premium purchase.
Premium purchase is the second purchase option available for a travel agent to buy enquiries. Premium purchase gives you the authority to stop further sale of the particular enquiry to any other travel agent.

To purchase an enquiry on premium basis, click on the buy option and select the premium purchase option. Please note that the credits charged for premium purchase is greater than the normal purchase.

Q.5) How do I search relevant enquiries?
It's simple. Once, you become a member, all you need to do is to login to your account and use the various search options provided. Broadly, we have segregated the queries into four broader categories - Inbound, Outbound, Domestic and International. Within each of these, there are further sublinks provided to simplify your search for relevant queries. You can also use the advance search option to search queries that suit your requirements.

Q.6) What is Watchlist there for?
While going through a number of enquiries, a travel agent might want to mark out certain enquiries for future action. For this, we have created the watchlist. This section is a place where travel agents can transfer their selected enquiries for future action.

Q.7) If we send enquiries to watchlist, will other agents still be able to see & purchase them?
Yes, transferring an enquiry to watchlist does not mean that it will not be available for purchase for other travel agents. Watchlist is only meant to help you keep aside certain enquiries, you think can be considered for purchase later on. If you delay in taking a decision, the enquiry can be sold off to other travel agents.

Q.8) I need to find the details of an enquiry I purchased. Where can I see it?
Details of all enquiries that you have purchased can be viewed in My Purchased Enquiries section of your account. Just log in to your account and go to My Purchased Enquiries to view the desired details.


Q.9) When is a query marked sold?
An enquiry is marked sold out in two cases 1) when four travel agent purchase it on normal mode and 2) when an enquiry is purchased by a travel agent on premium basis. Once an enquiry is marked sold out, it is not available for further sale.

Q.10) For how long enquiries would be present for conversion?
Enquiries would be present for conversion till the time they are not sold out.

Q.11) How much time would it take for actual delivery of enquiries?
It would be served in Real Time.

Q.12) Could you explain Luxury, Standard and Economy budget of the travelers?
Luxury : budget would include 4 to 5 star accommodation with best available AC luxury car or AC 1st train. The budget would be more than US $ 250 per person per day.

Standard : Standard budget would include 3 or 4 Star accommodation along with AC deluxe car and or AC train travel. The budget for such travelers would be in the range of approximately US $125 - $250 per person per day.

Economy : Economy would include 2 to 4 star accommodation with AC deluxe car. The budget for such travelers would be in the range of approximately US $75 - $125 per person per day.

Q.13) What if we get spam and bogus enquiries in deals?
All enquiries undergo a rigid enquiry QC system and pass through filters. Enquiries are also checked manually to ensure that only quality enquiries are presented before you. Chances of spam/bogus enquiries on our system is virtually none.

Q.14) Please explain loyalty programs?
From time to time, we launch loyalty programmes for our privileged customers based on the turnover and relationship wherein we give them extra credit points on enquiries .

Q.15) How can I contact you, in case, I have some problems.
You can write in to us at helpdesk@hellotravel.com for any issue. We will be glad to help you out.