5 Social CRM Tools for Small Business

Tools for Customer relationship management have been present in the market for a long time. To manage customer interactions across channels and departments, including marketing, sales, customer service, and technical support. Business uses them quite efficiently. One specific zone where traditional CRM systems steps back are there inability to incorporate social network data about customers. This is significant as usually consumers ask product-related questions, and share about that with their friends and followers.

So in that case role of CRM tools is quite important. Given below is the list of those tools which are best for small business.

Read more